WASHINGTON, D.C. — The Newtown Emergency Communications Center is scheduled to receive the 2013 Outstanding Call Center Award in ceremonies on Tuesday, March 19.
US Senator Richard Blumenthal and Congresswoman Elizabeth Esty will present the award at the Tenth Annual 911 Honors Gala.
The Newtown call center is receiving the award for “working without pause” in connection with the December 14, 2012, Newtown shooting tragedy at Sandy Hook School in which dispatchers worked “to aid and inform emergency personnel, parents, and members of the community.”
US Senator Christopher Murphy also congratulated the communications center
“Newtown emergency call center dispatchers — like other first responders — well deserve this great recognition for their immense bravery and strength in the face of unspeakable tragedy,” Sen Blumenthal said in a statement.
“No other emergency call center is more deserving. They provided endless comfort, care, and courage to the families and community so deeply hurt,” he added.
“We owe an enormous debt of gratitude to the Newtown Emergency Communications Center staff for their courage on that tragic morning in December,” Sen Murphy said.
“They remained composed and resolute while handling some of the most horrifying emergency calls imaginable, managing the emergency response, and keeping the community informed. I congratulate the center on this most deserved award,” he said.
“Maureen Will, Jennifer Barocsi, Robert Nute, and the entire team of the Newtown Emergency Communications Center are a shining example of the work dispatchers do to serve others,” Rep Esty said.
“On the darkest of days and in the most difficult of circumstances, Newtown’s dispatchers displayed the professionalism and commitment to community that is the core of emergency services,” she said.
“Their expertise, preparedness, sound judgment, and quick action to mobilize police, firefighters, and medical personnel made a difference. I’m incredibly pleased that they are being recognized for performing above and beyond the call of duty on that terrible day and on the days and weeks that followed,” Rep Esty said.