CMIT Solutions Offers Co-Managed Service Desk

MONROE — CMIT Solutions of Eastern Fairfield County has announced the release of a CMIT Service Center, a service desk product that allows Monroe-area companies with in-house information technology (IT) teams to improve the quality, efficiency and availability of IT support while eliminating the need for extra headcount or multiple vendors.

“It’s a huge step forward for companies with in-house IT staff,” says John Sarra, owner of CMIT Solutions of Eastern Fairfield County. “Instead of informally tracking requests for service or processing service requests on the fly, internal IT teams can now set up automated workflow rules to guide the processing and escalation of requests.”

CMIT Service Center combines service desk management software with CMIT Solutions support services, enabling small to mid-sized businesses to track, assign, and resolve technical issues more efficiently with the help of CMIT technicians. Service tickets can be distributed to internal staff or sent to CMIT technicians according to a number of parameters, including issue type, location, or time of day.

An Out-of-Office feature automatically escalates tickets straight to CMIT Solutions if a particular internal staff member is out of the office. Automatic reminders keep track of progress on mission-critical projects so that major milestones do not slip through the cracks. And, CMIT Service Desk’s flexible workflow rules can accommodate other vendors, so that telephone issues are automatically routed to the telecom vendor while power-related tickets can go directly to the relevant utility provider.

“We use very similar software to manage our own IT services business — so we know just how well it works,” Mr Sarra added.

For more information about CMIT Service Center or CMIT Solutions of Eastern Fairfield County, call 268-8513.