Newtown Savings Bank is thrilled to announce the appointment of Angelica Ortega as the new customer experience manager of the Brookfield Branch. With over a decade of experience in the banking industry, Ortega brings a wealth of expertise and a commitment to exceptional customer service to her new role.

Ortega began her banking career as a teller and quickly advanced into supervisory positions, where she was recognized for her exceptional customer service and as a top performer. Her previous role as a sales and service supervisor saw her leading successful audits and ensuring operational compliance. Most recently, she served as a branch relationship manager, where she was instrumental in building strong teams and fostering business growth.

Brian Fonck, FVP, retail banking & deposit product management at Newtown Savings Bank, said, “We’re excited to welcome Angelica to the Brookfield team … With her extensive experience in banking, she brings valuable expertise and a strong commitment to excellence. We’re confident she will be a tremendous asset to the Bank.”

In her new position at Newtown Savings Bank, Ortega will focus on coaching and developing her team to deliver outstanding service. She is dedicated to fostering a growth-oriented environment and ensuring that customers receive the necessary guidance to achieve their financial goals.

“I’m excited about the opportunity to contribute to the development and success of my team and, in turn, create an exceptional customer experience,” Ortega remarked. “Supporting others in achieving their personal and professional goals is incredibly rewarding to me. I look forward to building trusted relationships with our customers and being a dependable partner as they navigate their financial milestones and challenges.”

Beyond her professional endeavors, Ortega is committed to community service. She volunteers with Danbury Student and Business Connection and Junior Achievement of Greater Fairfield, supporting financial literacy initiatives for local youth.