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Renewed Faith

To the Editor:

I recently had an experience that renewed my faith in the automobile industry. I brought my ‘98 Toyota pickup truck in to the Newtown Car Center at Commerce Road in Newtown and asked Gary Crisci for an estimate for some major repairs. Gary informed me that he had some bad news and possibly some good news. He informed me that the frame had a major rust problem and recommended that I don’t put any money into the truck. He then explained a buyback program that Toyota has for trucks with this problem. The bottom line is Toyota bought my truck back and I was handsomely compensated.

Gary could have easily given me the estimate as requested. He lost a substantial repair job by being honest with me. You may have lost that repair job, Gary, but you have gained a new customer. Thanks again for your honesty and explaining Toyota’s generous buyback program. It was a very refreshing experience considering the integrity of today’s business climate.

Frank Gardner

6 Surrey Trail, Sandy Hook                                 September 17, 2010

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