Charter Cable Co. Empties 14,000 E-Mail Accounts

By JOHN VOKET

Published: Feb 01, 2008 12:00 am

ST LOUIS (AP) â Charter Communications officials believe a software error during routine maintenance caused the company to delete the contents of 14,000 customer e-mail accounts.

There is no way to retrieve the messages, photos, and other attachments that were erased from inboxes and archive folders across the country on January 21, said Anita Lamont, a spokeswoman for the suburban St Louis-based company.

âWe really are sincerely sorry for having had this happen and do apologize to all those folks who were affected by the error,â Ms Lamont said January 24 when the company announced the gaff.

Charter, one of the nationâs largest cable TV operators, also provides telephone and high-speed Internet service. It has applied a $50 credit to the bill of each customer whose account was affected by the mistake, Ms Lamont said.

Charter gives each new Internet user a free e-mail account, but some customers opt to use other accounts instead. So every three months the company deletes inactive accounts, Ms Lamont said.

âDuring this maintenance we erroneously deleted active accounts along with the others,â Ms Lamont said. âItâs never happened before. They are taking steps to make sure it never happens again.â

Charter provides service in 29 states, and Ms Lamont said the affected customers were scattered around the country. All told, the company has about 2.6 million high-speed Internet subscribers.

Computer experts advise backing up all important e-mail.

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To the children and their parents: I have delayed this message for eight months because I was in a dark place following the last two of my nine surgeries, in December and February. I apologize for the lack of clarity that resulted. Now again in the light, I want to express my sincerest and deepest gratitude for the life you have given me. For the honor and privilege and indescribable responsibility you have bestowed upon me, as your children’s pediatrician. Twenty five years ago, I was brought to Sandy Hook to practice alongside a friend and colleague. We built something together. And then life, in its stark and brutal efficiency, took that away. A spinal cord injury following the first of those surgeries almost broke me. Just months after that, our community also fractured. The deaths at Sandy Hook Elementary School occurred soon after my paralysis. I learned to walk again—or rather, I had accepted that I would never walk normally, when the loss of life—the only lives I have ever lost in my career as a pediatrician—brought me to my knees. This is what I learned. Three decades of pediatrics have taught me to Live—Love—Learn—Laugh—Listen—Lead. Not in the order you may think or that we may have learned, but in the order we actually come to living a meaningful life. You cannot learn if you don’t listen. You cannot listen if you cannot laugh at yourself—as I have many times in an exam room acting and being ridiculous. You cannot laugh unless you feel free to love—and I truly loved your children, not as abstractions, but as the specific, irreplaceable persons they are. You cannot love without living fully in the present moment. And living fully allows you to lead. Leading requires understanding what you can control and accepting what you cannot. Everything else simply follows. To chase what you cannot control, to chase what follows, is to run behind, never catching what the moment brings. Babies still make me cry. After nearly thirty years, they still make me cry. Two cells become a living human with infinite potential. There is something inexplicable and unknowable in that transformation. I have never grown past that, never wanted to. It is the source of my own personal faith and spirituality. Physics teaches us that energy is never lost. I believe the energy instilled in a child—the force that makes them who they are—is forever. It never truly vanishes. It changes form. It is unique to each living creature. It moves through us, between us, around us. You can feel it in a newborn’s grip. You can see it in a child’s eyes when they recognize you and smile. You can sense it in a room when a family holds their baby for the first time, or says goodbye for the last time. Whatever that energy is— life, spirit, potential, love—it persists. Changed by time, expressed differently by each person, but it remains around us, if not part of us. Anyone who has loved and lost has felt it. Perhaps, unexplained, it is simply accepted as a feeling. I believe it is more complex and never knowable by us, at least not now, not here, as we know space-time. No pediatrician or parent in this community could ever fail to acknowledge how the school shooting tore our community apart. Forever grieving, I will not be defined by that darkness. Instead, I have chosen to be defined by my love of the color purple. I choose butterflies, horses, and whales. I choose kindness and neurodiversity. I choose the memory of our children as they lived and as they were, not by how they were taken. I remember them. I have spoken out and will continue to act. But I will not be imprisoned by that day. I choose laughter as it is the best and sometimes only medicine; and I choose to laugh and lose rather than win and want. 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Laugh with you. Learn from you. Love your children—not perfectly, not without doubt or as you do, but genuinely. And you gave me the extraordinary privilege of helping to lead you and teach you, while being led and taught by you in return. I have held your fear. I have tried to remain steady during uncertainty. I ask you to remember that laughter and love are sometimes the only bridge across those unbearable moments. I learned this with you. I learned this from you. I came here the same way I leave here. I will continue to live, love, learn, listen, and lead—and most importantly I will definitely continue to laugh. To the families who trusted me: your children have forever changed who I am as a physician and as a person. The responsibility you gave me shaped not just my career, but my character. That is a debt that can never be paid; though it will forever be honored and cherished. Thank you. Babies still make me cry. 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Charter Cable Co. Empties 14,000 E-Mail Accounts

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