Letters


Disappointing Service

Published: July 11, 2018 at 12:00 am

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To the Editor:

I am having some difficulties with Frontier Communications and was wondering whether other readers have also suffered the same disingenuous service I have.

On May 15, we were hit by the storm and of course lost power, comms, and even access to our property. By May 27, power and Spectrum service were resumed - simply an amazing job, and our hats should go off to the guys and gals who made that happen.

After logging calls with Frontier and essentially being told it would take weeks, I canceled service and re-signed up with Spectrum. Ever since then, I have been receiving bills from Frontier demanding that I pay for the full months termination time - despite service "as far as I am concerned" never being restored. Frontier claims that service was restored on May 29 - yet I have a voicemail from Frontier, which I have saved and transcribed, that states:

Danbury CT Frontier Service Agent "Dan" Date May 30th - Time 3:47 pm

"Hi, this is Dan with Frontier calling - Um, I have just gotten to your residence. And ah, the cable is down in your road. I have just reported it to construction; they probably already know about it, but I reported it again. Um, I wish I could give you an estimated time of restoring your service. Um, as you know we have been pretty overwhelmed from this storm. But if you have any questions, you can call me back on this line. Thank you."

Yet Frontier still insists on charging me from May 29 - because that is when they claim that service was restored.

I was wondering whether other readers have suffered the same experience as I have.

Kind regards,
Knud Pedersen
36 Valley Field Road South, Newtown July 11, 2018

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This Week's Poll

Newtown Cultural Arts Commission is presenting or coordinating on six weeks of special events. Which event are you looking forward to the most? (Visit our Features page for a full story with details about all of these events.)

“In The Bag” exhibition, on view to September 28
0% (0 votes)
The Lords of 52nd Street concert, September 14
0% (0 votes)
Newtown Arts Festival weekend, September 15-16
33% (1 vote)
“An Evening of the Arts,” September 15
33% (1 vote)
“The Fox on the Fairway” production by Town Players of Newtown, weekends September 21-October 13
0% (0 votes)
“The Main Street Replica Project,” launching September 25
0% (0 votes)
Someday Cinema Series screenings of “The Blues Brothers,” September 30
0% (0 votes)
Photography display “In Our Rearview Mirror” by Marleen Cafarelli, et al, October 1-30
0% (0 votes)
“Love, Laughter, and Rhubarb” with Tinky Weisblat, October 3
33% (1 vote)
Newtown Day, October 6
0% (0 votes)
The 3rd Annual Newtown-Sandy Hook Restaurant Week, October 8-14
0% (0 votes)
Basket weaving workshop with Tina Puckett, October 13
0% (0 votes)
“Courageous Conversations in A Complex World,” October 17
0% (0 votes)
Live at ETH: David Wax Museum concert, October 19
0% (0 votes)
The 2nd Annual Fall Carnival at Fairfield Hills, October 19-21
0% (0 votes)
Connecticut Author’s Reading Series, October 21
0% (0 votes)
Natalie’s Open Mic, October 21
0% (0 votes)
“The Wordsmiths,” October 24
0% (0 votes)
Pianist Konstanza Chernov, October 28
0% (0 votes)
Someday Cinema Series double feature screenings of “Bride of Frankenstein” and “The Beast with Five Fingers,” October 29
0% (0 votes)
Total votes: 3