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Date: Fri 11-Oct-1996

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Date: Fri 11-Oct-1996

Publication: Bee

Author: STEVEB

Quick Words:

crash-fire-911-busy-signal

Full Text:

Waitresses 911 Calls Got A `Busy' Message

Imagine calling 911 in an emergency and getting a recording telling you that

all circuits are busy.

Employees at George's Pizza & Restaurant found themselves in that situation

Monday night after a tanker truck lost control on a sharp curve on Route 302

and burst into flames, setting off several explosions in the restaurant's

parking lot.

Kathy McKee, a waitress there, said she tried to call 911 twice from the

restaurant's pay phone, but was greeted by a recording saying "all circuits

are busy."

Another waitress, Pam Tenk, tried to call on her cellular phone but was also

unable to get through.

Finally, with cars exploding and flames lighting up the autumn sky, Ms Tenk

jumped in her car and drove to the Dodgingtown Volunteer Fire Company to

inform firefighters of the situation.

According to Police Chief Jim Lysaght, there was no evidence to indicate a

problem with the town's 911 system. He speculated that because the magnitude

of the accident, a large number of 911 calls were made, causing some callers

to get a busy signal.

As Jim Crouch, the town's head dispatcher pointed out, the town's 911 system

can only take a limited number of calls at one time.

"If 20 people are calling at the same time, unfortunately you're not going to

get through," he explained.

Mr Crouch said the destruction of two utility poles during the accident could

have also affected the effectiveness of the town's 911 system.

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