Date: Fri 11-Oct-1996
Date: Fri 11-Oct-1996
Publication: Bee
Author: STEVEB
Quick Words:
crash-fire-911-busy-signal
Full Text:
Waitresses 911 Calls Got A `Busy' Message
Imagine calling 911 in an emergency and getting a recording telling you that
all circuits are busy.
Employees at George's Pizza & Restaurant found themselves in that situation
Monday night after a tanker truck lost control on a sharp curve on Route 302
and burst into flames, setting off several explosions in the restaurant's
parking lot.
Kathy McKee, a waitress there, said she tried to call 911 twice from the
restaurant's pay phone, but was greeted by a recording saying "all circuits
are busy."
Another waitress, Pam Tenk, tried to call on her cellular phone but was also
unable to get through.
Finally, with cars exploding and flames lighting up the autumn sky, Ms Tenk
jumped in her car and drove to the Dodgingtown Volunteer Fire Company to
inform firefighters of the situation.
According to Police Chief Jim Lysaght, there was no evidence to indicate a
problem with the town's 911 system. He speculated that because the magnitude
of the accident, a large number of 911 calls were made, causing some callers
to get a busy signal.
As Jim Crouch, the town's head dispatcher pointed out, the town's 911 system
can only take a limited number of calls at one time.
"If 20 people are calling at the same time, unfortunately you're not going to
get through," he explained.
Mr Crouch said the destruction of two utility poles during the accident could
have also affected the effectiveness of the town's 911 system.
