Wachovia Customers Targeted By Request For PIN Scam

WALLINGFORD — Connecticut Better Business Bureau is warning Wachovia bank debit card holders about a texting scam aimed at securing cardholders’ account numbers, expiration dates, and personal identification numbers (PIN).

Consumers have contacted several BBBs to tell them about a text message claiming their Wachovia account has been deactivated and requires action to reactivate it.

The message reads:

“Wachovia Alert — Your card starting with 4828 has been deactivated. Please contact us at 804-715-9368,” a telephone number which is now out of service.

According to complaints, customers who dialed the telephone number were asked by an automated answering service to key in their card number, expiration date, and PIN.

The messages are not being sent by Wachovia. A spokeswoman said the bank never asks for personal information in text or email and that any such communication should be considered a scam.

While current information indicates only Wachovia’s clients have been targeted, this scam may hit customers of other financial institutions as well. This is a reminder to consumers to call their financial institution directly if they receive any text, telephone, or email requesting personal information.