Letters


A Right To The Right Tow

Published: January 17, 2017 at 12:00 am

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To the Editor:

As a longtime owner/proprietor of Berkshire Motors I have cultivated a loyal base of customers who have entrusted me with their car-care needs, both routine and emergency. Recently, I was approached by one of my customers who told me that, after her son was involved in a car accident requiring that the car be towed, she promptly called AAA. The AAA representative asked her where she would like her car towed and she specifically told them to tow it to Berkshire Motors, where the car is regularly serviced.

Despite the explicit request, and against her wishes, her car was towed to a different facility, where she was enticed with a small discount if she agreed to allow them to service her car. The customer was inconvenienced and not happy. I have come to learn that this has occurred on more than one occasion. Consumers need to know that they have a right to have their car serviced by the facility of their choice. Being involved in a car accident or breaking down on a back road is upsetting enough without having to make deal with someone with whom they are not familiar.

Jim Marcucilli, Owner
Berkshire Motors
25 Berkshire Road, Sandy Hook         January 17, 2017

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This Week's Poll

Newtown Cultural Arts Commission is presenting or coordinating on six weeks of special events. Which event are you looking forward to the most? (Visit our Features page for a full story with details about all of these events.)

“In The Bag” exhibition, on view to September 28
0% (0 votes)
The Lords of 52nd Street concert, September 14
0% (0 votes)
Newtown Arts Festival weekend, September 15-16
50% (1 vote)
“An Evening of the Arts,” September 15
50% (1 vote)
“The Fox on the Fairway” production by Town Players of Newtown, weekends September 21-October 13
0% (0 votes)
“The Main Street Replica Project,” launching September 25
0% (0 votes)
Someday Cinema Series screenings of “The Blues Brothers,” September 30
0% (0 votes)
Photography display “In Our Rearview Mirror” by Marleen Cafarelli, et al, October 1-30
0% (0 votes)
“Love, Laughter, and Rhubarb” with Tinky Weisblat, October 3
0% (0 votes)
Newtown Day, October 6
0% (0 votes)
The 3rd Annual Newtown-Sandy Hook Restaurant Week, October 8-14
0% (0 votes)
Basket weaving workshop with Tina Puckett, October 13
0% (0 votes)
“Courageous Conversations in A Complex World,” October 17
0% (0 votes)
Live at ETH: David Wax Museum concert, October 19
0% (0 votes)
The 2nd Annual Fall Carnival at Fairfield Hills, October 19-21
0% (0 votes)
Connecticut Author’s Reading Series, October 21
0% (0 votes)
Natalie’s Open Mic, October 21
0% (0 votes)
“The Wordsmiths,” October 24
0% (0 votes)
Pianist Konstanza Chernov, October 28
0% (0 votes)
Someday Cinema Series double feature screenings of “Bride of Frankenstein” and “The Beast with Five Fingers,” October 29
0% (0 votes)
Total votes: 2