To The Editor:

The recent storm was one of the hardest moments our town has faced in a long time. It arrived suddenly, struck far more widely than expected, and left a trail of disruption that touched thousands of lives. More than 60 roads were blocked, neighborhoods were cut off, and over 1,000 residents were without power for three days or longer. Some families are still waiting for full restoration. For many, this storm wasn’t just an inconvenience — it upended daily life, created real worry, and tested our patience and resilience.

Over these last few days, I’ve spent a lot of time reflecting on what happened and how we responded. And I want to speak plainly: I should have communicated faster, more completely, and more personally. Information about showers, charging stations, road closures, and our ongoing efforts should have reached you sooner. You deserved clearer updates during a difficult time, and I take full responsibility for not delivering that at the level you needed.

At the same time, I want to express my deep gratitude to the people who stepped up when our town needed them most. Our Police Department, Public Works crews, Emergency Communications staff, Community Center team, Health Department, and Eversource worked through the holiday weekend, in the rain, and through the night. They cleared roads, restored services, opened facilities, and supported residents with unwavering dedication. Their commitment was extraordinary, and I am profoundly grateful for their service.

Back in May, I launched a task force to redesign our emergency communications system. That work was underway, but it was not finished in time for this storm and I am truly sorry for that. Emergencies reveal where systems fall short, and this storm made it clear that our communication structure must be stronger, faster, and more direct.

I am committed to making that happen. You will see clearer alerts, more frequent updates, and direct communication from me as your First Selectman. When a crisis hits, you should never have to wonder where to find information or whether anyone is listening. You should feel supported, informed, and connected, every time.

This storm uncovered weaknesses, but it also revealed the strength of our community. I heard you loud and clear. We will learn from this, we will improve, and we will build an emergency communication system worthy of the trust you place in us.

Bruce Walczak

Newtown CT